Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at your Blockley address
For a single furniture item, ask the Blockley seller for its travel dimensions and the route out of the property. A short drive to the buyer does not remove handling work on a stepped or sloping approach.
Measure the goods as they will travel, including the base and wrapping. Loading and unloading are separate arrangements; confirm the people, equipment and space available at both addresses.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- The street address does not describe the carrying route on a sloping site. Include the rise or fall from the agreed loading position to the doorway and any steps or tight turns.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Blockley enquiry checklist
- The entrance and usable approach to the Blockley property
- Photographs or measurements of slopes, steps and turns
- An unloading method suited to the actual surface
- For large-item return collections, include return authorised; packaging requirements; receiving slot and reference.
- Confirm the supplier, total price, handling scope and booking terms before accepting a quote.