Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at the exact Chipping Campden address
For large-item return collections involving Chipping Campden, use the full collection and delivery postcodes rather than GL55 alone. Confirm turning space, approach width, surface and the lawful loading position, together with the equipment and trained people available at both ends. A tail lift does not remove the need to check the route from vehicle to handover point.
Check the latest parking signs and road information before the agreed date. The enquiry page does not grant permission to stop, reserve road space or confirm that a particular vehicle can reach the address.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Chipping Campden enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. GL55 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.