Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Daventry access
For Daventry freight, obtain a booked receiving window and the delivery gate from the premises. A long-stay public car park is not a freight holding area; explain where the vehicle can safely wait if the receiver cannot unload immediately. Confirm that the load is packed, labelled and ready for release, with a named contact and any returns authorisation available.
For large-item return collections, prepare return authorised, packaging requirements, receiving slot and reference. Describe the collection and receiving points separately so the quote can reflect the whole job, including any carrying or handling beyond the vehicle.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Daventry enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and the entrance used for the job. Explain whether the Daventry address has private loading space or needs an agreed street position.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.