Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections at your Northway address
Northway includes homes, workplaces and managed premises with different entrances. Give the complete GL20 address, exact goods or furniture entrance, surface, access window and the person who can authorise the agreed handover point. Record packed length, width, height and gross weight, plus tail-lift or forklift needs separately at collection and delivery. Check the Gloucestershire Highways maps for current or planned works on the booked date. This guidance does not grant loading permission, promise access or confirm availability.
Measure goods as they will travel. Loading and unloading are separate arrangements; confirm the people, equipment and space at both addresses.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
- Northway includes homes, workplaces and managed premises with different entrances. Give the complete GL20 address, exact goods or furniture entrance, surface, access window and the person who can authorise the agreed handover point.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Northway enquiry checklist
- Full Northway street address and postcode
- The exact furniture exit or goods entrance
- Parking permission, access time and contact
- For large-item return collections, include return authorised; packaging requirements; receiving slot and reference.
- Confirm the supplier, total price, handling scope and booking terms before accepting a quote.