Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Rowley Regis access
For freight described as Rowley Regis, confirm the premises postcode, goods entrance and the route its operator expects delivery vehicles to use. A route through Blackheath needs particular attention to the bus gate between Birmingham Road and Long Lane. Check restrictions against the proposed vehicle and obtain unloading instructions; a site appointment does not grant access through the bus gate.
Obtain the seller or site operator’s release instructions and the equipment needed to load safely. Declare unusual contents, fragile parts and anything that cannot be stacked before suitability is assessed.
- Identify the specific Rowley Regis neighbourhood and check the approach if the journey passes Blackheath's bus gate.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Rowley Regis enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. B65 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.