Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Shipston-on-Stour access
A Shipston-on-Stour freight enquiry needs the business entrance and unloading point, not simply a town-centre car park reference. State whether the consignee has a forklift or needs a tail lift, and describe the ground between vehicle and goods entrance. For a CV36 collection outside the centre, add gate width and turning space before a vehicle is proposed.
Obtain the seller or site operator’s release instructions and the equipment needed to load safely. Declare unusual contents, fragile parts and anything that cannot be stacked before suitability is assessed.
- Identify the property door and lawful stopping point separately; a Mill Street car park reference is not a loading instruction.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Shipston-on-Stour enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. CV36 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.