Confirm the return before arranging freight
Ask the retailer where the item must go, which reference is required and whether they need an appointment. Their acceptance of a return is separate from transport availability.
Follow the agreed packaging requirements and provide packed dimensions and weight. Tell us if the original packaging is missing or the item is damaged.
Plan large-item return collections around your Southam access
For Southam freight, name the business unit and goods entrance rather than relying on a CV47 postcode alone. Give the packed load's dimensions and weight, then confirm the surface, gate and unloading equipment at the receiving address. A customer parking space or Wood Street meeting point does not establish a pallet unloading arrangement.
Obtain the seller or site operator’s release instructions and the equipment needed to load safely. Declare unusual contents, fragile parts and anything that cannot be stacked before suitability is assessed.
- Use the full CV47 address and distinguish the goods entrance from any Wood Street meeting point.
- For large-item return collections, prepare: return authorised; packaging requirements; receiving slot and reference.
Set out the handover requirements
Explain where the goods are located at collection and whether they are ready to load. Provide the receiving hours and any goods-in restrictions at the destination.
Transport does not guarantee a refund or resolve a purchase dispute. Confirm your return arrangements directly with the seller and the freight plan with the team.
Your Southam enquiry checklist
- For large-item return collections, have these details ready: return authorised; packaging requirements; receiving slot and reference.
- Give both full postcodes and identify the exact entrance and receiving point. CV47 is a location reference, not the whole service area.
- Explain any unresolved permission, timing or handling question before accepting a quote.
- Check the quote’s supplier, price, inclusions and booking terms before confirming.